hi31 Frequently Asked Questions
Everything you need to know about playing on hi31 — from signing up and making BDT deposits via bKash or Nagad, to cricket betting, slots, bonuses, and staying safe.
Welcome to the hi31 FAQ page — your complete guide to getting started, managing your account, understanding our payment options, and making the most of your gaming experience in Bangladesh. Browse the sections below to find quick, clear answers to our most common player questions.
Why Players Choose hi31
SSL-encrypted registration and login for every player.
Instant deposits via bKash, Nagad, and Rocket.
BPL, IPL, T20 World Cup and Bangladesh Tigers matches covered.
Welcome bonus, free spins, and ongoing promos for active players.
Self-exclusion tools and deposit limits to keep play healthy.
Fully optimized for Android and iOS phones used across Bangladesh.
Account & Registration
How do I create an account on hi31?
Creating a hi31 account takes under two minutes. Visit the hi31 Login page, click the registration option, enter your mobile number, set a secure password, and confirm your age — you must be 21 or older to register. Once submitted, your account is active immediately. Keep your login credentials private and never share them with anyone.
What documents do I need for KYC verification on hi31?
hi31 requires a government-issued photo ID for KYC — a National ID card (NID), passport, or driving licence issued in Bangladesh. You may also be asked to provide a selfie holding your ID and proof of your payment method (such as a screenshot of your bKash or Nagad account). Verification is usually completed within 24 hours of submission.
I forgot my hi31 password — how do I reset it?
Use the 'Forgot Password' link on the hi31 Login page. Enter the mobile number linked to your account and you will receive a verification code via SMS. Enter the code, then set a new password. If you no longer have access to that phone number, contact hi31 support at [email protected] with your account details for manual recovery.
Can I have more than one hi31 account?
No. hi31 allows only one account per player. Creating multiple accounts is a breach of the Terms & Conditions and may result in all accounts being permanently suspended and any pending winnings being forfeited. If you believe a duplicate account was created by mistake, contact support immediately to merge or close the duplicate.
How do I close my hi31 account permanently?
To permanently close your hi31 account, email [email protected] from your registered email address and request permanent closure. Withdraw any remaining balance before submitting your request. The support team will process closures within 3-5 business days. Note that permanent closure cannot be reversed — consider a temporary self-exclusion first if you just need a break.
Deposits & Withdrawals
How long does a bKash deposit take on hi31?
bKash deposits on hi31 are processed instantly — funds appear in your gaming balance within seconds of a successful bKash transfer. Make sure you use the exact hi31 merchant number shown in the deposit section and include the correct reference code, otherwise the payment may be delayed and require manual review by the support team.
What is the minimum deposit amount on hi31?
The minimum deposit on hi31 is ৳200 for bKash, Nagad, and Rocket transfers. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks may have a higher minimum — check the current limits shown in the Cashier section of your account. Deposits below the stated minimum will be returned automatically.
What is the minimum withdrawal amount on hi31?
The minimum withdrawal on hi31 is ৳500. To request a withdrawal, go to the Cashier section, select your preferred method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal is processed. First-time withdrawals may take up to 24 hours; subsequent withdrawals are typically faster.
Does hi31 charge fees on deposits or withdrawals?
hi31 does not charge any platform fee on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges, which are outside hi31's control. Bank transfer withdrawals processed through Dutch-Bangla Bank or BRAC Bank may also carry a small bank-side charge — check with your bank for current rates.
Can I withdraw winnings to a different bKash number than I deposited from?
For security and fraud-prevention purposes, hi31 requires withdrawals to be sent to the same payment account used for your most recent deposit. If you need to change your registered bKash or Nagad number, contact [email protected] with identity verification documents before requesting a withdrawal. This policy protects players from unauthorised fund transfers.
Games & Gameplay
What cricket matches can I bet on at hi31?
hi31 covers a wide range of cricket markets for Bangladeshi players, including BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC ODI World Cup, Test series, and Bangladesh Tigers bilateral series. Betting markets include match winner, top batsman, total runs, and in-play live betting. Check the Cricket section for today's available matches and odds.
Is hi31 safe to play on a mobile phone?
Yes. hi31 is fully optimised for mobile browsers on both Android and iOS devices. The site uses SSL encryption across all pages, so your personal data and payment details are protected whether you play on a Samsung Galaxy, a Walton smartphone, or an iPhone. No app download is required — simply visit hi31 in your phone's browser and log in.
Are the slots on hi31 fair? What is RTP?
All slot games on hi31 use certified RNG (Random Number Generator) technology, meaning every spin outcome is independently random and cannot be predicted or manipulated. RTP (Return to Player) is the theoretical percentage of all wagered money a slot pays back over millions of spins — most hi31 slots carry an RTP between 94% and 97%. Specific game RTPs are displayed in each game's information panel.
How do I play live casino games on hi31?
Log in to your hi31 account and navigate to the Live Casino section. You will find tables for popular games such as Live Baccarat, Live Roulette, Live Blackjack, and Andar Bahar — streamed in real-time from professional studios by providers including Evolution Gaming and Ezugi. A stable internet connection (4G or Wi-Fi) is recommended for the best live dealer experience.
What fishing games are available on hi31?
hi31 features exciting fishing game categories including Bingo Fishing and Pirate Fishing. These arcade-style shooting games are popular with Bangladeshi players for their fast-paced action, multiplier rewards, and easy tap-based controls on mobile. Each game offers different stake levels so you can play at a pace and budget that suits you.
Bonuses & Promotions
What welcome bonus does hi31 offer new players?
hi31 offers a welcome bonus for new players on their first deposit — the exact amount and match percentage are displayed on the promotions page at the time of registration. The welcome bonus is credited automatically once your qualifying deposit clears. Make sure you read the full bonus Terms & Conditions before claiming, as wagering requirements apply.
What is the wagering requirement for hi31 bonuses?
Wagering requirements on hi31 specify how many times you must bet the bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before cashing out. The specific rollover for each promotion is stated in that promotion's Terms & Conditions — always check before accepting.
Do hi31 bonuses expire?
Yes, all hi31 bonuses carry an expiry date. Typically, welcome bonuses and free spin offers must be used within 7-30 days of being credited — the exact deadline is stated in the promotion details. Expired bonuses and any associated winnings are forfeited automatically. Set a reminder when you claim a bonus so you do not miss the window.
Can I use free spins on any slot game at hi31?
Free spins awarded as part of a hi31 promotion are usually restricted to one or a few specified slot games — the eligible games are listed in the promotion's Terms & Conditions. You cannot transfer free spins to a different game. Any winnings generated by free spins are credited as bonus funds subject to the stated wagering requirement before withdrawal.
Does hi31 have a loyalty or VIP program?
hi31 rewards regular players through an ongoing loyalty program where wagering activity earns points that can be converted to real-money credits or used to unlock VIP tier benefits. Higher VIP tiers receive faster withdrawals, dedicated account support, exclusive reload bonuses, and invitations to special events. Visit the promotions page or contact support to learn about the current VIP structure.
Safety & Responsible Gaming
Is hi31 legal to use in Bangladesh?
hi31 operates as an online gaming platform serving Bangladeshi players who choose to access the site. The platform uses SSL encryption, certified RNG technology, and adheres to fair-play standards to provide a safe and reliable gaming environment. Players are responsible for understanding the laws in their own jurisdiction. hi31 does not facilitate betting on behalf of persons under 21 years of age.
What is the minimum age to play on hi31?
The minimum age to register and play on hi31 is 21 years. This is strictly enforced — all players must confirm their age during registration, and KYC verification will include age confirmation from a government-issued ID. Any account found to belong to a person under 21 will be permanently closed and any funds forfeited in accordance with hi31's Terms & Conditions.
How do I set deposit limits on my hi31 account?
Deposit limits can be set directly in your hi31 account settings under the Responsible Gaming section. You can choose daily, weekly, or monthly limits in BDT to control how much you deposit within a given period. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it comes into force, giving you time to reconsider.
Can I temporarily suspend my hi31 account if I need a break?
Yes. hi31 offers a self-exclusion feature that lets you temporarily suspend your account for a chosen period — 1 day, 1 week, 1 month, or longer. During suspension you cannot log in, deposit, or place bets. To activate self-exclusion, go to the Responsible Gaming section of your account or contact [email protected]. This feature is available 24/7 and takes effect immediately.
What should I do if I think gambling is becoming a problem?
If gambling is affecting your finances, relationships, or mental health, stop playing immediately and reach out for help. Contact hi31 support at [email protected] to activate self-exclusion and speak to someone on our responsible gaming team. You can also seek guidance from mental health professionals or trusted family members. Remember: gambling should always be entertainment, never a financial strategy. 21+ only.
Still Have Questions?
Our support team is available around the clock to help with anything not covered in this FAQ. You can also explore our games, place cricket bets, or log in to your account right now.