hi31 Privacy Policy

Introduction

hi31 ("we", "our", or "us") operates the website https://hi31.vip and provides online casino, sports betting, and gaming services to players in Bangladesh. We are committed to safeguarding the privacy of all users who access or register on our platform. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and what rights you have over your own data.

By using the hi31 platform — whether browsing our cricket betting markets, spinning our slot games, playing live casino titles, or accessing fishing games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our services.

Information We Collect

hi31 collects personal information in three main ways: information you provide directly when registering or transacting, information we collect automatically as you use the platform, and limited information from third-party service providers involved in processing your payments or verifying your identity.

Information You Provide

• Full name, date of birth, and gender when creating an account
• Contact details including email address and phone number
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Identity verification documents when required for KYC compliance

Information Collected Automatically

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, and click patterns during your session
• Deposit and withdrawal transaction records including amounts and timestamps

Information from Third Parties

• Transaction confirmation data from payment processors such as bKash, Nagad, and Rocket
• Identity verification results from KYC service providers
• Fraud detection signals from our security partners

How We Use Your Information

hi31 uses the personal information we collect for legitimate purposes directly related to delivering a safe, fair, and enjoyable gaming experience. Specifically, we use your data for the following purposes:

• Account creation, login authentication, and identity verification to comply with responsible gaming requirements
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer methods
• Providing customer support and responding to queries sent to [email protected]
• Sending relevant promotional communications, bonus offers, and platform updates — only where you have opted in
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities
• Analysing platform usage to improve game selection, page performance, and overall user experience

Disclosure of Your Information

hi31 does not sell, trade, or rent your personal information to any third party for marketing purposes. However, in order to operate the platform, we may share your information with trusted service providers and, in limited circumstances, with legal authorities.

Service Providers

We share limited personal data with third parties who help us operate hi31, including payment processors (bKash, Nagad, Rocket), identity verification services, IT infrastructure providers, and fraud prevention partners. These parties are bound by data protection agreements and are not permitted to use your information for their own marketing purposes.

Legal Requirements

We may disclose your personal data when required to do so by applicable law, court order, or lawful government authority. In such cases, we will share only the minimum information necessary to satisfy the legal obligation, and we will notify you where permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving hi31, your personal data may be transferred to the acquiring entity. We will notify you in advance of any such transfer and ensure that equivalent data protection standards continue to apply.

Data Security

hi31 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, strict access controls ensuring that only authorised hi31 personnel can view sensitive account information, regular security audits and vulnerability assessments of our platform infrastructure, and secure data storage with encrypted backups.

While we apply these robust measures, no online platform can guarantee absolute security against all threats. If you suspect that your account has been compromised or notice any unauthorised activity, please contact our support team immediately at [email protected].

Cookies and Tracking Technologies

hi31 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. We use the following categories of cookies:

• Essential cookies: required for core platform functionality such as session management and login persistence
• Analytics cookies: help us understand how users navigate hi31 so we can improve page structure and game discovery
• Preference cookies: store your language choice, game category preferences, and display settings between visits

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

Data Retention

hi31 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory, and audit obligations. Specifically: account registration data is retained for the duration of your account and for a minimum of five years after closure; transaction records including deposit and withdrawal history are retained for a minimum of five years to comply with financial record-keeping requirements; communication records such as support tickets and email exchanges are retained for two years.

Once data is no longer required, we securely delete or anonymise it in line with our internal data disposal procedures. If you close your hi31 account, you may request confirmation of data deletion by contacting [email protected].

Your Rights Over Your Data

As a hi31 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may request deletion of your data where it is no longer necessary for the purpose it was collected
• Right to object: you may object to our use of your data for direct marketing communications
• Right to data portability: you may request your data in a structured, machine-readable format where technically feasible

We will acknowledge and action all valid data requests within 30 days. Some requests may be subject to identity verification before we can process them, and certain legal retention obligations may limit our ability to delete specific data categories.

Third-Party Payment Processors

When you make a deposit or request a withdrawal on hi31, your transaction is processed through third-party payment providers such as bKash, Nagad, Rocket, or Upay. These providers have their own privacy policies and data handling practices, which are independent of hi31. We strongly recommend reviewing the privacy policies of your chosen payment provider before initiating a transaction.

hi31 is not responsible for the privacy practices of third-party payment processors. We share only the minimum transaction data necessary (such as transaction reference numbers and amounts) with these providers, and we never share your password or full financial account credentials with them.

Age Restriction and Child Protection

hi31 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information belonging to anyone under the age of 21. During registration, all users must confirm their age, and we reserve the right to request identity verification documents at any time to confirm that a user meets the minimum age requirement.

Changes to This Privacy Policy

hi31 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of hi31 after any changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage all hi31 users to review this Privacy Policy periodically to stay informed about how we protect your information. Archived versions of previous policies are available on request by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi31 handles your personal data, please do not hesitate to contact our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected] — Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.