Terms & Conditions

1. Introduction and Acceptance

Welcome to hi31, Bangladesh's trusted online casino and sports betting platform. By accessing, registering on, or using any part of the hi31 website or its associated services, you agree to be bound by these Terms & Conditions in full. If you do not agree with any part of these terms, you must not use this platform.

hi31 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms. We encourage all players to review these terms periodically, especially before participating in promotions or making financial transactions.

2. Eligibility and Age Restriction

To register and use the hi31 platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. Hi31 is strictly for adults aged 21 and above.
• You must be a resident or be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited.
• You must provide accurate, complete, and truthful information when creating your account and during any KYC verification process.
• You must not be a previously banned, suspended, or self-excluded member of the hi31 platform.

3. Account Registration and Responsibility

Each user is permitted to hold only one active account on hi31. Creating multiple accounts, whether under the same identity or a different one, is strictly prohibited and will result in immediate suspension of all associated accounts, forfeiture of any pending balances, and a permanent ban from the platform.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity conducted through your account — whether authorised by you or not — is your responsibility. If you suspect unauthorised access to your account, you must notify our support team at [email protected] immediately.

4. Deposits and Withdrawals

hi31 supports BDT deposits and withdrawals via major Bangladeshi payment services. All financial transactions are processed securely. The following conditions apply to deposits and withdrawals on our platform:

• Deposits via bKash, Nagad, Rocket, and Upay are supported. Minimum deposit amounts apply and are shown on the deposit page.
• Withdrawals will only be processed to the same payment method used for the original deposit. Withdrawal requests are processed within 24–72 hours following successful verification.
• hi31 reserves the right to request KYC documentation before processing any withdrawal. Failure to provide adequate verification may result in delays or refusal.
• Any deposit or withdrawal transaction suspected of fraudulent activity will be frozen pending investigation. hi31 cooperates fully with relevant authorities in such cases.

5. Bonuses and Promotional Offers

hi31 offers a range of bonuses and promotions to both new and returning players, including welcome bonuses, free spins, deposit match bonuses, and seasonal offers tied to events like Eid, Pohela Boishakh, and BPL cricket season. All bonuses are subject to applicable wagering requirements and must be rolled over before any associated winnings can be withdrawn.

Bonuses are non-transferable and may only be used by the account holder to whom they were granted. hi31 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice. Misuse of bonus offers — including creating multiple accounts to claim the same bonus — will result in the forfeiture of all bonus balances and potential account suspension.

6. Betting Rules and Game Conduct

All bets placed on hi31 are final once confirmed. hi31 offers sports betting on cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches), football, kabaddi, and more, as well as live casino games, slots, and fishing games powered by leading providers. The following conduct rules apply to all players:

• Any attempt to exploit software bugs, glitches, or errors in game outcomes will result in immediate account suspension and forfeiture of all funds.
• Collusion, match-fixing, or any form of co-ordinated betting scheme is strictly forbidden and will be reported to relevant authorities where applicable.
• hi31 uses certified RNG (Random Number Generator) technology across all applicable games to ensure fair play outcomes for every player.

7. Responsible Gaming

hi31 is committed to promoting responsible gaming among all its players. We provide tools including voluntary deposit limits, session time reminders, temporary account time-outs, and permanent self-exclusion options. If you believe gambling is negatively affecting your finances, mental health, or relationships, we urge you to contact our support team or visit our Responsible Gaming page for guidance and resources.

By using hi31, you acknowledge that gambling carries inherent financial risk and is intended purely for entertainment purposes. hi31 is for adults aged 21 and above only. We actively monitor accounts for signs of problem gambling and may intervene by restricting account activity when we identify patterns of concern.

8. Intellectual Property

All content on the hi31 platform — including but not limited to logos, graphics, interface designs, text, game assets, promotional materials, and software — is the exclusive intellectual property of hi31 or its licensed content partners. Unauthorised reproduction, redistribution, modification, or commercial exploitation of any content from this platform is strictly prohibited.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to download, copy, scrape, or otherwise extract platform content for use outside of hi31.

9. Prohibited Activities

The following activities are strictly prohibited on the hi31 platform. Engaging in any of the below may result in immediate account termination, forfeiture of funds, and referral to law enforcement where appropriate:

• Using the platform to launder money, finance terrorism, or conduct any activity that violates applicable Bangladeshi or international law.
• Attempting to hack, reverse-engineer, or interfere with the platform's software infrastructure or game systems.
• Registering on behalf of another person, allowing a third party to operate your account, or sharing account credentials with others.

10. Limitation of Liability

hi31 makes every reasonable effort to ensure that its platform is available, accurate, and reliable at all times. However, hi31 does not warrant that the platform will be uninterrupted, error-free, or free from technical issues. To the fullest extent permitted by applicable law, hi31 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform.

hi31 is not responsible for any third-party payment processing failures, network disruptions, or delays caused by your payment service provider. If you encounter issues with a deposit or withdrawal transaction, please contact our support team promptly so we can investigate on your behalf.

11. Privacy and Data Protection

hi31 is committed to protecting the personal data of all registered users in accordance with our Privacy Policy. We collect and process personal information solely for the purposes of operating the platform, verifying user identities, processing transactions, preventing fraud, and improving our services. We do not sell, rent, or share your personal data with unauthorised third parties. All data is encrypted at rest and in transit using industry-standard SSL technology. For full details on how we handle your data, please review our Privacy Policy.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws. In the event of any dispute arising from your use of the hi31 platform, we encourage you to contact our support team first to seek an amicable resolution. hi31 will make every reasonable effort to resolve disputes promptly and fairly.

hi31 reserves the right to suspend, restrict, or terminate any user account at its sole discretion if there is evidence or reasonable suspicion of Terms & Conditions violations, fraudulent activity, or conduct that is harmful to the integrity of the platform or other users.