Responsible Gaming at hi31

21+ Age Restriction Policy

hi31 strictly enforces a minimum age of 21 years for all players. This is a firm, non-negotiable rule designed to protect young people in Bangladesh from the potential harms of gambling. You must be 21 years old or above to register an account, make a deposit via bKash, Nagad, or Rocket, place any bet, or claim any bonus or promotion on this platform.

During account verification, we may request a government-issued photo ID, National ID card (NID), or passport to confirm your date of birth. Accounts found to belong to players under 21 will be permanently suspended and all funds returned in accordance with our Terms & Conditions. If you are aware of a minor attempting to use hi31, please contact our support team immediately.

Deposit Limits & Budget Control

One of the most effective ways to stay in control of your spending is to set deposit limits before you start playing. hi31 allows you to configure limits across three timeframes, helping you avoid spending more BDT than you are comfortable with:

• Daily deposit limit — restricts total BDT deposits within a single 24-hour period.
• Weekly deposit limit — caps your cumulative deposits over any rolling 7-day window.
• Monthly deposit limit — gives you a firm ceiling for the calendar month, ideal for long-term budget planning.

Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before they activate — this ensures you cannot impulsively raise your limit in a moment of excitement. To set or adjust your deposit limits, navigate to Account Settings inside your hi31 dashboard or contact our support team for assistance.

Time-Out & Self-Exclusion Options

Sometimes a break is what you need. hi31 provides two levels of play suspension to suit different situations:

• Time-Out (24 hours – 30 days): A short cooling-off break. Your account remains open but you cannot log in, deposit, or place bets. You can request a time-out through Account Settings or by emailing our support team.
• Extended Self-Exclusion (6 months – 5 years): A longer break for players who feel they need more time away. Your account is suspended, and all marketing communications are halted for the duration.
• Permanent Self-Exclusion: An irreversible closure of your account. Once requested, your account cannot be reopened under any circumstances. This is for players who decide gambling is no longer right for them.

Self-exclusion requests are processed by our team within 24 hours. During this period, please refrain from making additional deposits. Any promotional emails or SMS messages you receive after submitting your exclusion request should be disregarded — our systems will update fully once the exclusion is confirmed. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'.

Tips for Safe and Enjoyable Play

Following these simple guidelines helps ensure your time on hi31 stays positive and well within your personal limits:

• Set a strict budget before each session and never exceed it, no matter the outcome of your bets.
• Treat gambling as entertainment with a cost — similar to buying a cinema ticket or eating at a restaurant — not as a way to earn income.
• Take regular breaks during your sessions. A five-minute break every hour helps you stay focused and prevents impulsive decisions.
• Never gamble while under the influence of alcohol, medication, or extreme emotional stress. Impaired judgement leads to poor decisions.
• Keep gambling in balance with other hobbies and social activities. If it becomes your sole leisure interest, that is a warning sign worth addressing.

Remember: winning is never guaranteed. Every game on hi31 — from slots to cricket betting — operates on random outcomes. Playing for fun, with money you are prepared to lose, is the only truly responsible approach.

Need Help? Contact Our Support Team

If at any point you feel that gambling is no longer enjoyable and is instead causing you worry, anxiety, or financial pressure, please do not hesitate to reach out to us. Our Bangladesh-based customer support team is available 24 hours a day, 7 days a week, and can help you activate any of the responsible gaming tools described on this page — confidentially and without judgement.

You can reach us by emailing [email protected]. Please include your registered username and the subject 'Responsible Gaming Assistance' so we can prioritise your request. All enquiries are handled with complete privacy and discretion. If you are experiencing a gambling-related crisis, please also consider speaking to a trusted friend, family member, or mental health professional in your local community across Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh.